Hybrid Client Onboarding Analyst

at EUROCLEAR UK & INTERNATIONAL LIMITED

• Job title: Client Onboarding Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Onboarding Analyst facilitating customer training and support for ClearBank's services. Collaborating with teams to enhance customer onboarding experience and ensure satisfaction.

Responsibilities

• Conducting one-on-one training sessions tailored to the specific needs of each customer
• Providing customers with all necessary resources, including documentation, tutorials, and support contacts
• Providing ongoing support to new customers throughout the onboarding journey, addressing any questions or concerns they may have
• Working closely with the sales, customer support, and product teams to ensure a smooth transition for new customers
• Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction
• Identifying and helping to deliver efficiencies and process improvements.

Requirements

• Demonstrate ability to maintain high levels of accuracy
• Previous experience in customer onboarding, customer success, or a similar role
• A good understanding of Payments and Clearing rules, including Multi-Currency and digital assets.
• Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner
• Strong analytical, organisational and interpersonal skills
• Ability to prioritise and work on multiple items concurrently
• Delivery focused and highly self-motivated with a can-do attitude

Benefits

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.