Customer Onboarding Trainer responsible for training and development of new customers in Australia and New Zealand. Creating educational material and conducting training sessions.
About the role
- Onboarding Analyst facilitating customer training and support for ClearBank's services. Collaborating with teams to enhance customer onboarding experience and ensure satisfaction.
Responsibilities
- Conducting one-on-one training sessions tailored to the specific needs of each customer
- Providing customers with all necessary resources, including documentation, tutorials, and support contacts
- Providing ongoing support to new customers throughout the onboarding journey, addressing any questions or concerns they may have
- Working closely with the sales, customer support, and product teams to ensure a smooth transition for new customers
- Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction
- Identifying and helping to deliver efficiencies and process improvements.
Requirements
- Demonstrate ability to maintain high levels of accuracy
- Previous experience in customer onboarding, customer success, or a similar role
- A good understanding of Payments and Clearing rules, including Multi-Currency and digital assets.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner
- Strong analytical, organisational and interpersonal skills
- Ability to prioritise and work on multiple items concurrently
- Delivery focused and highly self-motivated with a can-do attitude
Benefits
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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