About the role

Leading Enterprise onboarding for key customers of Nory, a restaurant management system leveraging real-time data and AI. Collaborating with Customer Success, Sales, and Product teams for improved outcomes.

Responsibilities

You’ll lead onboarding for our key Enterprise customers, leveraging strategy & best practice, as well as a world class approach to project and stakeholder management.
Bringing everything together to deliver world class outcomes, minimising time to value & ensuring successful long term adoption for your clients.
You’ll play a key role in defining and iterating on our Enterprise onboarding approach, as well as working closely with our Customer Success, Sales, Product, and Onboarding teams to drive overall improvements and long term success.
Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function.
Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
Surface insights that shape our product roadmap and help us better serve our most complex customers.

5 to 8 years of experience in Onboarding within SaaS, working with Enterprise customers.
Experience working with hospitality or restaurant clients.
You communicate clearly and confidently, building strong relationships with stakeholders at all levels and acting as a trusted advisor.
Able to manage multiple workstreams, coordinate cross-functional teams, and deliver exceptional time to value and successful product adoption outcomes.
You’ll be able to adapt your approach to the customers strategy, offering best practice guidance and ensuring you are setting them up for long term success.
You have experience building and refining standard operating procedures and scalable processes that improve customer experience and internal efficiency. You take responsibility for solving problems and improving processes, and think long-term about impact.
You thrive in fast-paced, early-stage environments, move quickly, and take initiative to maintain momentum and resolve issues efficiently. You are comfortable with ambiguous environments, multitask effectively, and remain calm under pressure.

Meaningful equity, at Nory everyone is an owner!
35 days of paid leave per year (including bank holidays)
Comprehensive private health insurance via Axa
Enhanced parental leave and baby loss support
Learning & development culture – £1000 personal annual budget + quarterly book budget
£250 home office workspace budget
Regular team offsites & socials
Hybrid role with 2-3 days working from our Holborn office
And much more