Hybrid Training and Onboarding Coordinator

at Rolling Suds

• Job title: Training and Onboarding Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,000 - $65,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Training & Onboarding Coordinator driving franchisee success through streamlined onboarding and ongoing training initiatives for Rolling Suds. Manage onboarding processes and support training delivery.

Responsibilities

• Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
• Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
• Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
• Track onboarding and training milestones, following up on outstanding tasks or requirements
• Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
• Collaborate with the Training Department to plan and execute monthly in-person training weeks
• Coordinate training schedules, agendas, timelines, and session logistics
• Assist with organizing training materials, resources, and documentation
• Support on-site training execution as needed to ensure a smooth and professional experience
• Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
• Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
• Maintain vendor onboarding kits, documentation, expectations, and setup timelines
• Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
• Communicate logistical details clearly to franchisees and internal team members
• Ensure training events are well organized, professionally executed, and franchisee-ready
• Partner with Franchise Development to initiate onboarding immediately upon franchise signing
• Coordinate closely with the Director of Training & Development to transition franchisees into formal training
• Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
• Track and update onboarding, systems, and training status in internal tools and dashboards
• Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
• Identify opportunities for automation, SOP development, and process standardization
• Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
• Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities

Requirements

• 2 or more years of experience in training coordination, onboarding, operations, or a related role
• Strong organizational and project management skills with high attention to detail
• Excellent written and verbal communication skills
• Comfortable leading group meetings and working directly with franchisees and external partners
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Proficiency with scheduling tools, video conferencing platforms, and standard office software
• Ability to travel 25-40% of the month nationwide

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off