IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
VK
Hybrid IT Support, Helpdesk – First-Level Support
Posted 10 hours ago
About the role
- Provide IT support to users remotely and on-site for everyday issues
- Receive and handle support requests via phone, email, and the ticketing system
- Analyze, classify, and resolve incidents at the first-level support
- Handle support cases independently or in close collaboration with the IT team at the headquarters
- Document all support cases thoroughly in the ticketing system
- Assist users with questions regarding standard software, hardware and common workplace equipment (e.g., printers, networks, workstations)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant for IT, IT systems salesperson (IT-Systemkaufmann), IT business administrator (Informatikkaufmann) or a comparable qualification — career changers (m/f/d) with strong IT knowledge are welcome
- Initial experience in IT support, user helpdesk, service desk, or IT customer support
- Confident handling of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, laptops, printers) and a general understanding of IT infrastructures
- Strong service and customer orientation, good communication skills and enjoyment in working with users
- Good German and English skills, both written and spoken
- Structured, solution-oriented working style and willingness to learn and work on new topics
Benefits
- 6 weeks of well-deserved annual leave from day one
- Flexible working time models and remote work/home office by arrangement
- Up to 13.4 monthly salaries and an annual bonus
- Employer contributions to the company pension scheme
- Optional: net salary optimization using an Edenred prepaid card
- Hansefit discounts for various products and services via Corporate Benefits
- Company health management program
- Bike leasing available
- Free water and coffee
- A modern workplace with up-to-date hardware and software
- Individual training opportunities through our in-house academy
- Comprehensive and personal onboarding
- Social events such as team outings, summer parties and Christmas celebrations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PT
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