Office Manager directing office activities at cold storage facility and assisting with financial reporting. Requires logistics experience and strong admin skills in a customer service driven environment.
About the role
- Assistente Administrativo na Vivo, atuando no suporte de pedidos de vendas B2B e interface com fornecedores e áreas internas. Gerencia tratativas e garante a qualidade das informações dos pedidos.
Responsibilities
- Handle commercial inquiries and activations, analyzing and taking the necessary actions to reach a resolution or appropriate escalation;
- Maintain active communication with the commercial/sales team to understand issues and finalize solutions for each case;
- Forward cases that require action by other teams to the responsible area;
- Identify process improvement opportunities that impact the commercial/sales area;
- Ensure the integrity of information and the quality of responses;
- Consult company systems to diagnose problems and determine necessary corrections;
- Assist the commercial/sales team in understanding order status, required corrective actions, workflows, SLAs, opening processes for various issues and disputes, and legacy system inquiries.
Requirements
- High school diploma or equivalent;
- Proficiency with Microsoft Office (Excel, PowerPoint and Word);
- Negotiation skills;
- Willingness to learn and self-discipline for professional development;
- Be proactive and digitally connected;
- Resilience to face challenges.
- **
- Preferred:
- Experience in back office.
Benefits
- Choose the benefits that best suit you and your dependents through a digital platform with categories such as gym, meal card (VR), food card (VA), pharmacy assistance, medical, dental and life insurance;
- Company mobile phone — a brand-new smartphone;
- Unlimited voice and data plan with the best mobile network and fast 5G from Vivo;
- Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
- Eligible for an annual bonus or PPR (profit-sharing program);
- Plan for your future through a private pension/retirement plan;
- If you have children, you are eligible for a subsidy to help with school, daycare or babysitting expenses;
- Work in an environment that respects your personality, your style of dress and your individuality, where you can be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help make an impact;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
- Advance your career through our Internal Recruitment Program in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoBemEstar program, including consultations with nutritionists, psychologists, social services, telemedicine and more;
- All our vacancies are open to people with disabilities and/or rehabilitated workers. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade #VemPraVivo
Job title
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