Client Engagement Manager responsible for national project negotiations and client relationship management at CROSSMARK. Engaging in business development and project execution with focus on service excellence.
VB
Hybrid Customer Success Consultant I – Exclusive to Professionals with Disabilities
Posted 2 months ago
About the role
- Customer Success Consultant managing B2B client relations in São Paulo or Curitiba, ensuring client satisfaction and compliance with service contracts. Proactive engagement for service quality and improvement.
Responsibilities
- Act as a Customer Success Consultant and be available to support the portfolio of clients for which you will be responsible.
- Focus on relationship management, monitor performance indicators and identify process improvements to retain customers and resolve issues.
- Ensure compliance with service levels and contract execution, acting as the point of contact with the operational teams involved.
- Communicate the service quality plan and present SLA reports to clients.
- Prepare and present repair and implementation tracking reports to clients.
- Anticipate risks and take actions to minimize them, collaborating with the responsible areas.
- Generate leads aimed at improving services for clients and follow up with the commercial team on converting those leads into business.
- Manage client expectations by prioritizing requests and deadlines.
- Manage and resolve escalations, following up and acting until the issue is resolved.
- Participate in commercial and contractual reviews, evaluating items relevant to the post-sales area.
- Conduct Quality Committee meetings and participate in Executive Committees; keep client contract documentation up to date.
- Hold regular service quality meetings with clients in your portfolio.
Requirements
- College degree preferred.
- Experience serving corporate/B2B clients (legal entities) preferred.
- Proficiency in PowerPoint and Excel.
- Advantageous: English and Spanish (reading and conversational skills).
Benefits
- Choose the benefit that best fits you and your dependents via a digital platform with categories including gym, meal voucher (VR), food allowance (VA), pharmacy allowance, health insurance, dental care and life insurance.
- Company-provided mobile phone – a brand-new smartphone.
- Unlimited voice and data plan on Vivo’s high-speed 5G network.
- Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
- Eligible for an annual bonus or PPR (profit-sharing).
- Plan for your future through a private pension plan.
- Childcare subsidy to help with school, daycare or nanny expenses.
- Work in an environment that respects your personality, clothing style and individuality — be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours.
- Enjoy a day off to celebrate your birthday.
- Participate in one of the largest corporate volunteer programs and help make a difference.
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses.
- Accelerate your career through our Internal Recruitment Program in Brazil or internationally — we operate in more than 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoBemEstar program. Services include consultations with nutritionists, psychologists, social workers, telemedicine and more.
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade
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