Customer Success Specialist assisting customers with product features and support requests at 1Nebula. Engaging customers through various channels to enhance satisfaction and retention.
About the role
- CRM Manager executing targeted campaigns and customer engagement strategies at Monzo. Collaborating with teams to drive customer lifecycle initiatives in a fast-growing fintech environment.
Responsibilities
- Executing customer lifecycle CRM journeys across multiple touch points.
- Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels.
- Monitoring campaign performance and ensuring campaigns are executed safely.
- Quality Checking Campaigns (helping to check through the set up thoroughly as a second pair of eyes before launch).
- Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign.
- Delivering campaigns with a test and learn data driven approach.
- Owning existing processes and ‘always-on’ campaigns within the team, and keeping these documented and up to date.
Requirements
- Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys.
- You have experience using a CRM platform for delivery (Braze, ideally).
- Fintech or Financial Services experience.
- Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage.
- Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
- Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities.
- Ability to organise priorities with stakeholders effectively.
- A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer.
- A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome.
Benefits
- Up to £72,000 ➕share options.
- £1,000 learning budget each year to use on books, training courses and conferences.
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Plus lots more! Read our full list of benefits.
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