Hybrid Sales & Customer Success Manager

at eduard - Die Kursplattform

• Job title: Sales & Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,400 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Graz, Austria

About the role

• Sales & Customer Success Manager aiding learners in specific online courses at eduard eLearning in Graz. Focusing on inbound sales and customer satisfaction responsibilities in a hybrid setup.

Responsibilities

• In this role, you are the primary point of contact for our prospective customers (inbound).
• You advise them on selecting the right courses and training programs and actively support them on their path to learning success.
• Sales: You conduct qualified advisory and sales conversations (inbound & outbound) and inspire potential customers about our e‑learning solutions.
• You prepare tailored proposals and proactively manage them through to successful closing.
• You maintain and manage your sales pipeline in the CRM system and independently track all sales opportunities.
• You take responsibility for invoice and payment monitoring in close coordination with internal stakeholders.
• You actively contribute to the development and optimization of our sales funnel.
• Customer Success: You support our existing customers after contract signing and serve as the central contact for general inquiries.
• You assist with the use of our learning platform and ensure high customer satisfaction and sustainable learning outcomes.
• You collect structured customer feedback and work closely with the product team to continuously improve our offerings.

Requirements

• You enjoy active customer contact, are strong at closing deals, and can identify the needs of both prospects and existing customers.
• You have at least 3 years of professional experience in inside sales or a comparable role.
• Experience in the education sector, adult education, or e‑learning environment is an advantage but not required.
• You are a strong communicator, present yourself confidently and empathetically, and value close collaboration within the team and with internal stakeholders (e.g., Product, Marketing).
• You excel in advisory and sales conversations as well as in service‑oriented customer support and find the right approach for different concerns.
• You work in a structured, self‑directed, and goal‑oriented manner and are confident using Google Workspace (e.g., Gmail, Google Docs, Sheets) and, ideally, CRM systems.
• You have very good German language skills and good English skills, both spoken and written.

Benefits

• Flexibility: A modern, location‑independent way of working with an attractive home‑office policy.
• Team & Spirit: A young, dynamic, and collegial team with flat hierarchies, short decision‑making paths, and regular company events.
• Development: Room for personal growth, professional development, and the opportunity to gain valuable experience.
• Equipment: Modern Apple work devices, including a MacBook Pro, for efficient and comfortable work.