Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Client Engagement Manager responsible for national project negotiations and client relationship management at CROSSMARK. Engaging in business development and project execution with focus on service excellence.
Responsibilities
- Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed.
- Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline.
- Responsible for establishing, growing and maintaining sound existing client relationships.
- Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship.
- Create sales tools 'strategy/decks/success stories' for use across all CROSSMARK business units.
- Continually grow knowledge of the industry, market, client and customers to most effectively sell our services.
Requirements
- Bachelor’s degree (B.A. in Business) preferred.
- Four to six years of business experience, preferably in sales or business development.
- Intermediate Microsoft Office knowledge.
Benefits
- CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities.
- If you require accommodation for a disability during any stage of the recruitment process, please let us know.
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