Hybrid IT Administrator, SAP Cloud

at Vision33

• Job title: IT Administrator, SAP Cloud
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, St John's, Canada

About the role

• IT Administrator supporting SAP system administration and operational support for external clients. Ensuring stability, security, and performance across SAP environments in a cloud first landscape.

Responsibilities

• Own SAP related support triage through Zendesk, ensuring tickets are reviewed, prioritized, and routed to the correct functional group based on business impact and system area.
• Ensure support tickets are directed effectively by determining the appropriate business function, SAP module, or technical team required for resolution.
• Perform ongoing SAP system administration and monitoring to ensure stability, performance, and availability across environments.
• Support new project initiations by leading SAP administrative setup activities during the first days of each engagement, working closely with customers.
• Partner with customers to explain system purpose, overall SAP landscape, and environment usage during project onboarding.
• Create and manage SAP users, roles, and access for customers and internal delivery teams.
• Provision new SAP tenants and environments as required for projects.
• Ensure UAT system setups are appropriate , secure, and aligned with project and testing requirements.
• Complete landscape handover at the end of implementation projects and transition to support.

Requirements

• Bachelor’s degree in Computer Science , Information Technology, or an equivalent combination of education and experience.
• Proven experience in an SAP system administration or IT administration role.
• Hands on experience administering SAP environments, including user management, transports , and system monitoring.
• Experience supporting SAP S 4HANA environments, including cloud based deployments, is strongly preferred.
• Familiarity with SAP Basis concepts and best practices.
• Experience working with cloud platforms and infrastructure is an asset.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to manage multiple priorities in a fast paced environment.
• Clear, concise written and verbal communication skills.
• Strong collaboration and relationship building skills.
• Self motivated , detail oriented , and accountable for results.
• Commitment to delivering reliable systems and a high quality internal and client experience.

Benefits

• paid vacation and leaves
• retirement plan
• health and wellness programs
• training and development
• various other employee benefits and perks