Remote IT Helpdesk (Call Center Agent) providing comprehensive customer support through inbound and outbound calls while troubleshooting issues and supporting LabCorp eProducts.
About the role
- IT Administrator supporting SAP system administration and operational support for external clients. Ensuring stability, security, and performance across SAP environments in a cloud first landscape.
Responsibilities
- Own SAP related support triage through Zendesk, ensuring tickets are reviewed, prioritized, and routed to the correct functional group based on business impact and system area.
- Ensure support tickets are directed effectively by determining the appropriate business function, SAP module, or technical team required for resolution.
- Perform ongoing SAP system administration and monitoring to ensure stability, performance, and availability across environments.
- Support new project initiations by leading SAP administrative setup activities during the first days of each engagement, working closely with customers.
- Partner with customers to explain system purpose, overall SAP landscape, and environment usage during project onboarding.
- Create and manage SAP users, roles, and access for customers and internal delivery teams.
- Provision new SAP tenants and environments as required for projects.
- Ensure UAT system setups are appropriate , secure, and aligned with project and testing requirements.
- Complete landscape handover at the end of implementation projects and transition to support.
Requirements
- Bachelor’s degree in Computer Science , Information Technology, or an equivalent combination of education and experience.
- Proven experience in an SAP system administration or IT administration role.
- Hands on experience administering SAP environments, including user management, transports , and system monitoring.
- Experience supporting SAP S 4HANA environments, including cloud based deployments, is strongly preferred.
- Familiarity with SAP Basis concepts and best practices.
- Experience working with cloud platforms and infrastructure is an asset.
- Strong analytical, problem solving, and troubleshooting skills.
- Ability to manage multiple priorities in a fast paced environment.
- Clear, concise written and verbal communication skills.
- Strong collaboration and relationship building skills.
- Self motivated , detail oriented , and accountable for results.
- Commitment to delivering reliable systems and a high quality internal and client experience.
Benefits
- paid vacation and leaves
- retirement plan
- health and wellness programs
- training and development
- various other employee benefits and perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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