National Communication and Influence Manager overseeing PR and social media strategies for Moët Hennessy. Collaborating with brand teams to enhance visibility and engagement.
About the role
- Field Service Manager overseeing field service operations, leading technicians, and ensuring customer satisfaction for an industrial company. Fostering safety culture and operational excellence through effective management.
Responsibilities
- Lead, coach, and develop a team of field service technicians to ensure top performance and professional growth.
- Conduct regular performance reviews, field audits, and safety checks.
- Foster a culture of accountability, safety, and customer focus.
- Manage day-to-day field operations including scheduling, dispatch, and job completion tracking.
- Ensure service commitments, quality standards, and response times are consistently achieved.
- Monitor and report key metrics such as utilization, productivity, customer satisfaction, and service costs.
- Serve as the primary escalation point for customer service issues and field-related concerns.
- Build and maintain strong relationships with key customers and stakeholders.
- Ensure service documentation, reports, and customer communications are completed accurately and on time.
- Provide technical guidance and troubleshooting support to field personnel.
- Work closely with engineering, manufacturing, and product teams to resolve complex service issues.
- Participate in new product rollouts and service training initiatives.
- Enforce adherence to all safety policies, procedures, and regulatory requirements.
- Lead by example in promoting a zero-incident safety culture.
- Identify process inefficiencies and implement solutions to improve service delivery.
- Support cost control initiatives and drive operational excellence across field operations.
Requirements
- 5+ years of field service experience, with at least 2 years in a leadership role.
- Proven track record of managing field teams in an industrial, manufacturing, or technical service environment.
- Strong understanding of mechanical, electrical, or automation systems.
- Excellent leadership, communication, and problem-solving skills.
- Proficient in Microsoft Office Suite.
- Travel up to 90% to customer sites and field locations.
- #fracchem
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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