Hybrid Resource Manager

at Croud

• Job title: Resource Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Resource Manager driving operational excellence across EMEA for Croud, a global digital marketing agency. Ensuring effective resource management and team wellbeing through data-driven decision making.

Responsibilities

• Resource Management that balances People, Operations and Work
• Managing a central resourcing function of the agency that handles all resource requests and allocations, to enable us to resource fast and slow.
• Monitoring and protecting team wellbeing and improving happiness through training and support strategies to help team members monitor scope creep.
• Building systems that help us scale the agency’s commercial capabilities through use of Croudies and Freelancers
• Developing operational automations and integrations to run as effectively and efficiently as possible
• Managing billable time month on month to consistently achieve billable targets per role.
• Allocation that Unlocked Potential: Developing systems (like a Skills Matrix) that enable strategic, commercial and people-led resource management allocations
• Consciously working to allocate opportunities that unlock potential based on insights from People Leaders, Heads Of and Directors.
• Notifying all team members and key stakeholders when allocations are made, sharing the why.
• Collaborating with People Leaders at Strategy Director level for insights into team happiness and wellbeing, and taking relevant action to remedy.
• Ownership of Systems Management and Scheduling: Overseeing systems management to ensure administration and management of Resourcing, ensuring data is accurate, managed efficiently and meeting best practices.
• Ensuring resources are set-up promptly and accurately in the system.
• Delivering accurate scheduling in line with our resource management strategy that drives recovery.
• Working closely with Project Managers to ensure scheduling is up to date based on latest project plans, aiming to avoid moving time month on month.
• Monitoring, Measurement & Reporting: Tracking and monitoring key time metrics (recovery, billable time, scheduled revenue) week on week and reporting to the Director of Operations.
• Gaining insights from time operations data to make meaningful change to resource management to drive commercial performance.

Requirements

• Proven experience in resource management, traffic management, or project operations within a digital agency.
• Experience working with resource planning tools supporting capacity forecasting and commercial utilisation reporting.
• Demonstrated ability to manage multiple teams and multi-disciplinary resource pools.
• Exceptional scheduling and organisational skills; able to coordinate complex resourcing needs across multiple teams.
• Ability to balance long-term forecasting with short-term problem solving when priorities shift.
• Strong proficiency with capacity planning, workload forecasting, and reconciling planned vs. actual utilisation.
• Clear, confident communicator who can collaborate well with Client Services and Channel Leaders on decision making.
• Skilled at resolving resourcing conflicts with a calm, diplomatic, solutions-first approach.
• Capable of influencing senior stakeholders and pushing back constructively when needed.
• Excellent judgement and ability to make quick, informed decisions based on resource availability and project priorities.
• Strategic thinker who can identify bottlenecks, anticipate issues, and propose resourcing options proactively.
• Understanding of agency commercials, profitability, rate cards, and utilisation metrics.
• Ability to align resourcing decisions with budget constraints, scopes, and revenue targets.

Benefits

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard Season Ticket loan
• Home office chair and home office screen
• Free fruit, breakfast cereals, snacks and tea & coffee in the office
• Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
• Life insurance and income protection
• Medical Cash Plan
• Pension
• Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
• IPA Membership
• Peer to peer recognition scheme 'bonusly'
• Team off-sites/regular socials
• Year-round holiday parties
• Flexible working options
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers