Sr Manager for Global Accounts, responsible for managing Adidas and Puma accounts for driving sales and brand development. Collaborating with various internal and external stakeholders to achieve growth.
About the role
- Delivery Owner managing high-impact service delivery projects at CloudFactory. Leading client relationships and operational excellence to drive value and retention in a mission-driven environment.
Responsibilities
- Lead the day-to-day delivery of services for assigned client accounts.
- Ensure service levels are met and delivery meets agreed quality standards.
- Coordinate across internal functions (such as operations, quality assurance, training, and technology) to resolve issues and implement delivery improvements.
- Maintain and grow strong, trust-based relationships with client stakeholders at the C-Suite level.
- Act as the primary point of contact for assigned accounts.
- Collaborate with client stakeholders on evolving needs and contribute to account growth and renewal strategies.
- Lead, coach, and support delivery teams to maintain a high-performance culture.
- Monitor service delivery performance metrics (including SLAs and KPIs), identifying and addressing any performance gaps proactively.
- Report on account health, delivery performance, and associated risks.
- Identify and implement continuous improvement initiatives to streamline workflows, enhance service quality, and drive operational excellence.
Requirements
- Bachelor's degree in Project Management, Business Administration, or technological field such as Engineering, Computer Science.
- Minimum 5 years of experience in service delivery management, project management or client success, including leading teams and large client accounts
- Proven track record of managing delivery across complex or multi-stakeholder environments
- Leadership and coaching experience, especially across distributed or cross-functional teams
- Solid knowledge of standard data analysis tools e.g. Google Sheets, Looker Studio, Tableau.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Connected First policy (Hybrid working)
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
General Manager overseeing Pump & Pantry location operations with customer service and staff management responsibilities. Ensuring profitability and compliance with food handling guidelines in a busy retail environment.
Export Control Manager responsible for export compliance and regulatory advice within Saab's Dynamics division. Engaging with authorities and developing processes to support operations, based in Sweden.
Senior Manager leading construction works at Coastal Contracting Company. Overseeing projects and managing sub - contractors for successful execution in line with strategic plans.
Landscape Project Manager at Coastal Contracting Company overseeing landscaping and site development projects, ensuring completion on time, within budget, and to quality standards.
Lead Nilfisk’s global Integration roadmap as Senior Manager in IT, driving modernization across multiple applications and geographies with an international team.
Senior Manager supporting national and local initiatives for practice groups at Dentons Canada. Leading a team, developing strategies to enhance visibility and drive business growth.
Card Schemes Manager handling relationships with Visa and Mastercard within the Consumer Lending division at Lloyds Banking Group. Providing operational support and managing scheme communications for effective card product management.
Collection Manager overseeing product strategy and planning for OCLC's electronic resource and collection - level metadata product. Collaborating with various teams to develop and deliver on product goals.
Senior Manager overseeing credit products for Leisure, Hospitality and Gaming. Managing underwriting teams, portfolio quality, and collaborating for responsible growth.