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About the role
- Delivery Owner managing high-impact service delivery projects at CloudFactory. Leading client relationships and operational excellence to drive value and retention in a mission-driven environment.
Responsibilities
- Lead the day-to-day delivery of services for assigned client accounts.
- Ensure service levels are met and delivery meets agreed quality standards.
- Coordinate across internal functions (such as operations, quality assurance, training, and technology) to resolve issues and implement delivery improvements.
- Maintain and grow strong, trust-based relationships with client stakeholders at the C-Suite level.
- Act as the primary point of contact for assigned accounts.
- Collaborate with client stakeholders on evolving needs and contribute to account growth and renewal strategies.
- Lead, coach, and support delivery teams to maintain a high-performance culture.
- Monitor service delivery performance metrics (including SLAs and KPIs), identifying and addressing any performance gaps proactively.
- Report on account health, delivery performance, and associated risks.
- Identify and implement continuous improvement initiatives to streamline workflows, enhance service quality, and drive operational excellence.
Requirements
- Bachelor's degree in Project Management, Business Administration, or technological field such as Engineering, Computer Science.
- Minimum 5 years of experience in service delivery management, project management or client success, including leading teams and large client accounts
- Proven track record of managing delivery across complex or multi-stakeholder environments
- Leadership and coaching experience, especially across distributed or cross-functional teams
- Solid knowledge of standard data analysis tools e.g. Google Sheets, Looker Studio, Tableau.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Connected First policy (Hybrid working)
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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