Manager in Training at TopBuild focusing on energy - efficient insulation and building material products. Gaining management knowledge and experience through training in various departments.
About the role
- IDR Claims Case Manager handling Life & General Insurance claim disputes. Managing cases with integrity and professionalism as part of Zurich’s Dispute Resolution Team.
Responsibilities
- Manage IDR cases end-to-end
- Conduct thorough reviews of complaints with an unbiased perspective
- Prepare clear, well-structured written responses and liaise effectively with management and Heads of relevant teams
- Engage with senior stakeholders to deliver appropriate resolutions for customer disputes
- Collaborate with internal teams and external partners to achieve fair outcomes
Requirements
- Experience in Life and/or General Insurance
- Strong knowledge of insurance claims, including property and motor claims
- In-depth understanding of the Insurance Contracts Act (ICA), General Insurance Code of Practice, relevant regulations, legislation, medical insurance terminology, reinsurers, and internal policies
- Ability to lead meetings and clearly articulate compliance risks and strategies for resolving or defending disputes
- Exceptional complaint resolution skills to repair relationships and retain customers at risk of attrition
- Proven experience preparing written correspondence with an empathetic tone
- Skilled in developing and maintaining strong internal and external stakeholder relationships
- Thorough understanding of ASIC Internal Dispute Resolution (RG271) and industry codes such as Life Code of Practice (LICOP) and General Insurance Code of Practice (GICOP)
Benefits
- 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing)
- Access to Family Care (parental leave)
- Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working)
- Award winning training programs for professional growth and development
- Global mobility opportunities across more than 200 countries worldwide
- Various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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