Inside Sales Representative managing national and international client relationships for HEY - SIGN by BWF Group. Responsible for customer order processing and relationship building.
About the role
- Inside Sales Manager engaging with public sector clients over the phone, driving IT solutions and managing customer inquiries. Collaborating with teams to enhance processes and customer experience.
Responsibilities
- Proactively contact prospects and existing customers by phone (outbound) across the DACH region, primarily within public administration, foundations and similar organizations
- Conduct campaigns to assess needs and invite clients to online or on-site presentations without applying sales pressure over the phone
- Handle inquiries from existing customers, prepare quotations and follow up on decision-making
- Identify market trends and new business opportunities together with field sales and team leadership
- Maintain customer data, call notes and quotations in the CRM system (MS-Sales)
- Work closely with inside and field sales teams and actively contribute to the further development of telephone processes
Requirements
- Commercial training, ideally with an IT focus, or an equivalent qualification
- Experience in inside sales or telephone customer support in an IT environment or with complex/technical subject matter
- Confident use of MS365 tools (Outlook, Teams, Excel, SharePoint)
- Enjoy proactive telephone outreach (inbound & outbound) and the ability to address technical staff and executives professionally and appropriately for the target audience
- Interest in modern IT solutions and willingness to learn the product portfolio
- Communicative, team-oriented and customer-focused; able to work independently and in a structured way, remain motivated and consistently pursue targets
Benefits
- Performance bonuses and employment within a secure, stable and growing industry—position covered by collective bargaining agreements
- Participation in the company stock program, including subsidized free shares and support for company pension plans
- Flexible working-time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for mobile/home working
- Employee discounts with over 700 well-known providers
- State-of-the-art equipment to support your daily work (laptop, smartphone, company car) and of course free drinks and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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