Inside Sales Representative managing national and international client relationships for HEY - SIGN by BWF Group. Responsible for customer order processing and relationship building.
About the role
- Sales Associate at Security Equipment Supply building relationships with customers for incremental business growth. Make outbound calls, manage customer complaints, and achieve sales goals.
Responsibilities
- Maintain / support existing business relationships with current customers and establish, develop, and build relationships with prospective customers to grow and generate incremental business for SES’s products/services.
- Make outbound calls and / or in-person visits to existing and prospective customers within assigned area / territory on a regular basis.
- Follow up on leads in a timely fashion.
- Touch base with customer / prospect monthly, or more frequently as determined by our business with their organization.
- Achieve personal sales and gross margin goals as set by the Branch Manager and approved by the Sales Manager.
- Actively participate in the available commission plan(s) / variable compensation structures.
- Use Relationship Management (RM) to track existing and facilitate conversion of potential customers into customers.
- Consistently follow up on open quotes and orders.
- Resolve customer complaints by investigating problems; developing solutions; and making recommendations to management.
- Follow established credit policies/procedures including PCI compliance to protect our customers and SES.
- Coordinate sales effort with Sales Management, Marketing, Accounting, and Logistics.
- Maintain up to date industry expertise and grow product knowledge through continuous training provided by SES and SES approved partnerships.
- Maintain regular, open communication with the Branch Manager in regards to any growth prospects, lost opportunities/business, customer service related opportunities, challenges, or issues.
- Ensure all company policies and procedures are followed and violations are reported to the Branch Manager and/or the appropriate Administrative Manager.
- Maintain a safe, secure, and clean working environment.
- Comply with any reasonable management request.
- Contributes to team effort by pursuing outlined goals for Branch of the Year contest
Requirements
- Associate degree or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
- Three years of related experience or equivalent combination of education and experience in the field of sales, outside sales, SES experience and / or business development
- Should have or seek to obtain a thorough understanding of low voltage products and solutions
- A commitment to always providing exceptional service
Benefits
- Competitive compensation: market-aligned salary + performance incentives
- Profit sharing & retirement: SEP IRA contributions and annual profit-sharing bonuses
- Health benefits: affordable medical, dental, and vision plans
- Career growth: ongoing development, advancement opportunities, and a promote- from-within culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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