Hybrid Customer Success Manager

at Vi

• Job title: Customer Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Koln, Germany

About the role

• Customer Success Manager improving long-term client relationships within IT solutions at Axians. Collaborating closely with Account Management and ensuring customers maximize value from solutions.

Responsibilities

• Onboarding of new customers, including analysis of development potential together with the responsible Account Management
• Proactive customer communication, e.g. conducting regular check-ins and ensuring our customers derive maximum value from our solutions
• Developing and implementing individual success plans to ensure long-term customer retention
• Close collaboration with vendors to stay up to date on products & solutions and to share insights with internal teams
• Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders

Requirements

• Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
• Several years of experience in Account Management, Customer Success Management or project management—ideally within an IT corporate environment
• Experience working with Cisco Systems and other vendors
• Desirable: Certification as a “Cisco Customer Success Manager”
• Strong customer orientation, excellent communication skills and strategic thinking
• Fluent German, good English

Benefits

• Performance bonuses and employment under collective bargaining conditions in a stable and growing industry environment
• Company car, also available for private use
• Participation in the company's share program, including subsidized free shares and support for occupational pension schemes
• Flexible working time models (e.g., part-time, flexitime, etc.) and mobile/remote working
• Access to an external employee assistance platform for all life situations (e.g., advice on caring for dependent relatives, childcare options, support with private or professional issues, etc.)
• Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
• Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership development, and much more!