Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
About the role
- Customer Success Manager improving long-term client relationships within IT solutions at Axians. Collaborating closely with Account Management and ensuring customers maximize value from solutions.
Responsibilities
- Onboarding of new customers, including analysis of development potential together with the responsible Account Management
- Proactive customer communication, e.g. conducting regular check-ins and ensuring our customers derive maximum value from our solutions
- Developing and implementing individual success plans to ensure long-term customer retention
- Close collaboration with vendors to stay up to date on products & solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management-level stakeholders
Requirements
- Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management—ideally within an IT corporate environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a “Cisco Customer Success Manager”
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German, good English
Benefits
- Performance bonuses and employment under collective bargaining conditions in a stable and growing industry environment
- Company car, also available for private use
- Participation in the company's share program, including subsidized free shares and support for occupational pension schemes
- Flexible working time models (e.g., part-time, flexitime, etc.) and mobile/remote working
- Access to an external employee assistance platform for all life situations (e.g., advice on caring for dependent relatives, childcare options, support with private or professional issues, etc.)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership development, and much more!
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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