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About the role
- Director managing partner experiences and profitability at Cohesity, an AI-powered data security company. Leading teams in enhancing partner engagement and aligning corporate initiatives.
Responsibilities
- Lead partner profitability strategy and messaging, leveraging market intelligence and business analytics to deepen Cohesity’s partner value proposition.
- Serve as a trusted advisor and cross-functional leader, representing partner engagement and experience across Product, Sales, Marketing, CX, and Operations.
- Orchestrate change management driven by partner insights, internal feedback, and evolving channel strategy.
- Amplify partner relevance and ensure partner needs and outcomes are incorporated across corporate initiatives, programs, and communications.
- Drive alignment between Corporate Marketing and Partner Marketing, ensuring partner voice is integrated across portal content, campaigns, listening channels, and PR activities.
- Own and refine the Partner Experience Lifecycle, including digital portals, onboarding flows, enablement pathways, listening programs, and seller/partner interaction models.
- Lead the global strategy, roadmap, and execution of the Cohesity Partner Portal/PRM to deliver a seamless, modern, AI-enabled “Digital First” partner experience.
- Define and prioritize AI-driven partner experience capabilities, including personalized engagement, intelligent search/navigation, guided learning, next-best actions, and predictive compliance.
- Manage global partner listening programs, including NPS, sentiment tracking, dashboards, and executive partner feedback loops.
- Measure success using NPS, Share of Wallet, and Share of Voice across partner segments and partner types.
Requirements
- BA/BS degree required; advanced degree preferred.
- 15+ years of channel experience, including 10+ years managing cross-functional, multi-stakeholder programs.
- Deep expertise in partner business models, partner profitability, and global channel operations (resell, MSP, CSP, GSI, OEM, distribution).
- Proven ability to lead through influence and drive alignment in a highly matrixed environment.
- Strong track record of data-driven insights, accountability frameworks, and successful change management.
- Experience designing, launching, and optimizing PRM platforms, digital workflows, and automations to reduce friction and increase engagement.
- Background in partner marketing, partner enablement, or global channel program leadership.
- Exceptional written, verbal, and interpersonal communication skills.
- Ability to thrive in a fast-moving, dynamic, cross-functional environment.
- Experience implementing AI capabilities that personalize partner experiences (next-best actions, predictive compliance, intelligent navigation, guided learning).
Benefits
- health and wellness benefits
- vacation
- paid holidays and refresh days
- 401(k) retirement plan
- life and disability insurance coverages
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