Hybrid Director of Enterprise Systems

at WBEZ-FM 91.5

• Job title: Director of Enterprise Systems
• Job type: Full Time
• Experience level: Lead
• Salary: $145,000 - $175,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Python, SQL
• Location requirements: Hybrid, Chicago, United States

About the role

• Director of Enterprise Systems at Chicago Public Media leading technology platforms for audience engagement and revenue growth. Managing systems architecture and strategy to reduce silos and ensure robust infrastructure.

Responsibilities

• Modernize and unify all CRMs, donor, subscription, and audience platforms.
• Develop a cohesive systems roadmap to streamline data flow across key departments (Membership, Development, Subscription, Marketing, Product).
• Act as a hands-on technical leader for scoping, troubleshooting, and building necessary integrations.
• Implement scalable architectural patterns, APIs, and automation for future-proof infrastructure.
• Oversee the systems and workflows that power donations, memberships, and subscriptions.
• Reduce manual workarounds and operational bottlenecks; implement automation, data governance practices, and efficient processes that support revenue growth.
• Partner with Membership, Development, and Marketing teams to enable sophisticated segmentation, personalization, lifecycle marketing, and performance insights.
• Collaborate with cross-functional leaders to reimagine the full audience journey — from new visitor to engaged member, donor, or subscriber.
• Build the data and systems foundations needed for lifecycle marketing, behavioral triggers, and multi-channel engagement.
• Translate strategic goals into actionable technical requirements that support acquisition, retention, and long-term audience value.
• Act as connective tissue across CPM’s brands and departments, fostering alignment around shared data, common tools, and unified operating practices.
• Manage our growing enterprise systems team of engineers and CRM specialists.
• Lead rigorous requirements-gathering and change-management processes to ensure systems improvements land smoothly and effectively.
• Establish technical and operational standards that raise the bar for how CPM evaluates, implements, and maintains enterprise systems.
• Mentor, coach, and support team members; model a leadership style that blends execution with strategic guidance.

Requirements

• 5+ years leading enterprise systems, digital transformation, revenue operations, or systems architecture — ideally in mission-driven, media, or multi-stakeholder environments.
• Demonstrated expertise in CRM/eCRM platforms, fundraising and subscription technologies, and the integrations that bind them. Experience with Snowflake is a plus.
• Proficiency in SQL for complex data extraction, manipulation, and ensuring compliance with business rules.
• Proficiency with Python or similar languages for API integration and building data pipelines.
• Hands-on experience evaluating, selecting, implementing, and optimizing systems.
• Deep experience integrating tools across marketing, membership, development, and finance — with a clear point of view on how data should flow across teams.
• Strong grounding in data strategy: governance, segmentation, automation, reporting, analytics, and personalization.
• Proven ability to lead complex, cross-functional initiatives and influence outcomes without formal authority.
• Exceptional communication and strategic storytelling skills, with the ability to translate technical concepts into language that drives understanding and adoption.
• Comfort working in environments of ambiguity and change, with the ability to bring clarity and structure where needed.
• Curiosity and drive to keep Chicago Public Media at the leading edge of audience and revenue technology.

Benefits

• medical
• dental
• vision
• vacation
• holidays
• life insurance
• disability coverage
• retirement savings
• commuter benefits plan