CRM Analyst at Check Commerce managing campaigns and performance analysis to enhance client relationships. Developing creative content and optimizing communication strategies.
About the role
- Customer Success Manager at Vanta guiding diverse customers through security and compliance solutions. Driving customer engagement and retention through world-class service and support.
Responsibilities
- Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
- Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
- Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention.
- Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
- Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
- Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
- Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
- Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
- Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.
Requirements
- Have 2+ years of experience in Customer Success at a SaaS company.
- Background in running a large book of business at scale
- Willingness to collaborate with others and drive mutually beneficial outcomes
- Self-motivated and curious: Bias for action and committed to iterating when necessary
- Work effectively in a highly ambiguous, ever-changing environment
- Experience working in the security or compliance industry is preferred
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of PTO per year and unlimited sick time
- 8 company paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Specialist providing concierge style support for Shure’s European B2B customers and end users. Involves collaboration with Market Development and maintaining customer records in Salesforce.
Analyst managing customer success and overseeing post - sales for clients in a flexible infrastructure company. Involves project management and client engagement.
Managing and growing Europe’s client portfolio in Customer Success role. Collaborating with clients to ensure the success of the Winnow system and reduce food waste.
CRM Specialist enhancing customer engagement strategies for Renner. Focused on automating communications and improving customer journeys through strategic collaboration and data analysis.
Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
Client Success Executive enhancing customer relationships and ensuring alignment with business objectives. Collaborating with cross - functional teams to maximize value delivery and retention strategies.
Customer Success Manager at Aklamio managing relationships with global clients such as Virgin Media and AT&T. Focused on customer - specific solutions and project management in a hybrid role.
Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
Quality Manager ensuring consistent quality of customer service management at MTN Nigeria. Developing and enforcing policies and managing controls for customer success in the telecommunications sector.