We’re a group of developers, financial experts, and optimists who share a vision for improving the financial wellness of people, their businesses, and their communities.

Moneyhub

Browse and apply for open jobs at Moneyhub.

customer-success-manager

Moneyhub is a financial technology company focused on improving financial wellness for individuals, businesses, and communities. The company offers a range of products and services, including personal finance management, pensions, savings, investments, and banking solutions. Moneyhub provides APIs for open banking payments and data integration, allowing developers and businesses to create custom financial solutions. With a strong emphasis on using open data, Moneyhub enables secure and efficient financial interactions. The company also offers tools for decisioning, compliance, and analytics to help clients make informed financial choices. Moneyhub is dedicated to enhancing financial wellness through innovative technology and partnerships across the financial services sector.

• Client Engagement (40%): Keep in touch with clients through meetings and ticket reviews to make sure they are happy and getting the most out of Moneyhub’s software.
• Support & Resolution (40%): Use 1st and 2nd line support skills to solve issues fast, leveraging knowledge of tooling for better client experience and ticket management.
• Project Involvement (20%): Join process improvement efforts and take ownership of tasks to support the company’s Objectives and Key Results (OKRs).


Customer Success Specialist

Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.

product-manager

• Engage with clients, industry stakeholders, and market trends to identify new opportunities and pain points.
• Define and prioritise key product themes and outcomes based on business objectives and customer needs.
• Synthesize complex client needs into clear client outcomes and constraints to empower engineering teams to build successful solutions.
• Develop compelling sales collateral, presentations, and demo materials to articulate product value.
• Work with marketing, sales, and customer success teams to drive product adoption and market positioning.
• Manage product launch from ideation to inception and adoption, working with marketing, sales and pre-sales to make it happen.
• Partner with engineering to frame customer problems and desired outcomes, collaboratively shaping solutions that deliver meaningful value.
• Work fluently with the data science team to ensure data insights are market leading and differentiate the product. 
• Monitor key product metrics and iterate based on user feedback and business objectives.

Product Manager

Product Manager driving impactful solutions in fintech by identifying client needs and shaping product strategy. Collaborating across teams to ensure successful product launches and market positioning.

• Keep in touch with clients through meetings and ticket reviews to make sure they are happy and getting the most out of Moneyhub’s software.
• Use 1st and 2nd line support skills to solve issues fast, leveraging knowledge of tooling for better client experience and ticket management.
• Join process improvement efforts and take ownership of tasks to support the company’s Objectives and Key Results (OKRs).
• Developed a good understanding of company products, client needs, and important software like Zendesk and JIRA.
• Set up clear communication with clients and internal teams.
• Managed initial client support questions with help and began working on ticket resolution.
• Manages client accounts on their own, holding regular meetings and keeping satisfaction high.
• Able to recognise commercial opportunities (up sell) with clients and share that with Moneyhub sales and account managers.
• Handles 1st and 2nd line support issues well, using Zendesk and JIRA effectively.
• Acts as a reliable advisor to clients, providing solutions that fit their needs even under pressure.


Customer Success Specialist at Moneyhub engaging clients and resolving issues to enhance their financial outcomes using technology.

data-engineer

• Evolve a Mission-Critical System: Take technical ownership of our Kafka-based Data Enrichment Engine, a platform that runs multiple analytical models at 20,000+ transactions per second.
• Architect for Scale: Design and implement architectural improvements to enhance the platform's performance, reliability, and scalability across both our SaaS and client-deployed environments.
• Solve Complex Engineering Challenges: Tackle deep technical problems related to high-throughput data ingestion, distributed systems, data consistency, and operational efficiency in a live production environment.
• Act as the Subject Matter Expert (SME): As the go-to expert for the toughest data infrastructure challenges, you'll partner closely with our DevSecOps team to ensure production excellence. You will guide and mentor other engineers, establishing best practices for building and operating large-scale data systems.


Principal Data Engineer

Principal Data Engineer leading the design and development at Moneyhub. Overseeing large-scale data systems and problems for financial services with a hands-on approach.

Moneyhub

About the company

Open jobs

4 jobs found

Customer Success Specialist

Moneyhub

Product Manager

Moneyhub

Customer Success Specialist

Moneyhub

Principal Data Engineer

Moneyhub