Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Specialist providing concierge style support for Shure’s European B2B customers and end users. Involves collaboration with Market Development and maintaining customer records in Salesforce.
Responsibilities
- Handle inbound enquiries via phone, email, Salesforce queues, and web forms
- Qualify leads and supports Market Development with account setup, project registrations, and basic quote preparation
- Provide first line point of contact for Shure ID, Shure Cloud, software licensing, and UC end user questions
- Interact proactively with B2B End-Users, drives demand, creates leads
- Maintain accurate customer records in Salesforce/CSP
- Route cases to Sales Support, Channel Support, or technical Support when needed while ensuring smooth handover
- Collaborate closely with Market Development, Sales Support, and Channel Support teams
Requirements
- Successfully completed commercial education (Bachelor, Commercial Apprenticeship)
- 0-2 years’ experience in Customer Service, Inside Sales or related
- Customer centric mindset with the ability to solve problems efficiently
- Strong communication skills in German and English; additional European languages are a plus
- Familiarity with CRM/ERP platforms (Salesforce, SAP) are beneficial
- Ability to thrive in a cross functional, fast moving environment.
Benefits
- Associate-first culture
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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