Hybrid Customer Success Manager – Mid-level/Senior

at Aklamio

• Job title: Customer Success Manager – Mid-level/Senior
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Customer Success Manager at Aklamio managing relationships with global clients such as Virgin Media and AT&T. Focused on customer-specific solutions and project management in a hybrid role.

Responsibilities

• Manage and advise the customer strategically, support some of the biggest global brands in finding customer-specific solutions
• Continuously work on opportunities, observe market developments and trends, develop a strategy, and derive measures from it
• Project and budget management, identifying upsell opportunities, and owning customer relationships
• Act as a trusted advisor between customers, internal contacts, and external service providers, keeping track of all essential project tasks
• Contribute your ideas to make processes more efficient and use resources better

Requirements

• 5+ years of experience in a Customer Success, Sales, or Account Management role
• Experience in online marketing with a deep understanding of a wide range of online KPI's
• Revenue responsibility for assigned accounts
• Hands-on mindset and analytical thinking
• Strong consulting and sales expertise, as well as a pleasure in upselling services in the field of digital marketing
• Excellent in customer communication and the preparation of PowerPoint presentations
• Strong interpersonal skills: decisive, action-oriented, and able to motivate, inspire, and lead
• Ability to operate simultaneously and effectively in both operational and strategic modes in a fast-paced environment
• Knowledge of the common CRM Systems
• Excellent business judgement
• Strong communication skills in German and English are mandatory (at least C1)
• Additional languages ​​are an advantage (especially French, Spanish, Italian)
• Experience in a SaaS company is a plus, but not mandatory.

Benefits

• Collaborative Culture - Join a supportive team that values open communication, knowledge sharing, and mutual respect.
• Dynamic Work Environment - thrive in a high-impact setting with flat hierarchies, swift decision-making processes, and personal and professional development opportunities.
• Enjoy 30 days of paid vacation - we believe in balancing work with relaxation.
• Flexible Work Model - Remote-first culture with one office day per week in our Berlin office and flexible working hours.
• Remote Work Abroad - Work up to two months per year from any EU country.
• Competitive compensation package
• Company pension scheme - including employer contributions.
• Team Engagement - Connect through regular team events, company celebrations, and internal workshops.