Customer Success Operations Specialist ensuring customer satisfaction and operational efficiency through collaboration and operational excellence. Managing inquiries and supply commitments to meet customer expectations.
About the role
- Analyst managing customer success and overseeing post-sales for clients in a flexible infrastructure company. Involves project management and client engagement.
Responsibilities
- Manage client portfolios with a focus on monitoring construction projects and post-sales support;
- Understand clients' needs and respond to requests promptly;
- Maintain an overall view, prioritize and direct requests to resolve deviations;
- Resolve incidents with clients by acting as an intermediary and ensuring resolution with other company departments;
- Ensure, monitor, and communicate customer satisfaction across the organization;
- Manage projects and support multiple initiatives simultaneously;
- Serve clients through multiple communication channels;
- Monitor performance indicators;
- Prepare commercial proposals;
- Update information in the CRM and ERP;
- Issue service orders and register complaints;
Requirements
- Currently pursuing a bachelor's degree in Business Administration, Engineering, Economics, Communications, Marketing, or related fields.
- Experience managing client portfolios with a focus on monitoring construction projects and post-sales support.
Benefits
- Commuting allowance (Vale Transporte)
- Meal voucher (Vale Refeição)
- Food allowance / Grocery voucher (Vale Alimentação)
- Health insurance
- Dental insurance
- Life insurance
- Profit-sharing (PPR)
- Corporate University
- Totalpass
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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