Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
About the role
- Customer Experience Strategy Manager at Vanguard leading journey transformations for client experiences. Collaborating with business leaders and cross-functional teams to implement innovative solutions.
Responsibilities
- Influences and collaborates with journey team and cross-functional enablement teams
- Partners with business leaders to develop innovative solution designs
- Designs and oversees experiments to measure integrated solutions
- Manages deliverables and KPIs of journey team
- Conducts analyses required to problem solve
- Supports program business analysis and systems thinking
- Serves as a subject matter expert in discussions with stakeholders
Requirements
- 8 or more years work experience
- 3+ years of leading large cross-functional/cross-regional teams
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree preferred
- Strong analytical skills
- Exceptional ability to partner with business leaders
- Experience designing innovative solutions across digital and traditional channels
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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