Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Care Mitarbeiter*in supporting agricultural customers via phone and email. Role provides assistance with product applications and maintenance of information platforms for sector and project measures.
Responsibilities
- Support farmers and customers via our telephone hotline and by email
- Assist with maintenance of the information platform for sector and project measures
- Review the implementation of technical guidelines
Requirements
- Experience in customer care / hotline support
- Service-oriented with a passion for customer interaction
- Technical affinity; experience with Jira and Confluence
- Preferably experience with CMS (content management systems)
- Team player with a strong sense of responsibility
- Ability to work independently and reliably
- Willingness to work shifts between 06:00 and 22:00 and on Fridays until 20:00 (rotating early and late shifts)
- Excellent verbal and written communication skills in German
Benefits
- Individual shift scheduling
- €185.00 Christmas voucher
- €60.50 meal allowance per quarter
- Company pension fund (after 1 year of service)
- Additional days off on 24/12 and 31/12
- Attractive shift allowance
- €100.00 individual allowance per year
- Paid lunch break
- … and additional benefits!
Job title
Job type
Experience level
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Degree requirement
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