Amdocs Order Management Specialist providing L2 support for BSS applications and telecom business processes. Collaborating with cross - functional teams to enhance operational performance in a 24x7 environment.
About the role
- Join VALD as a Client Success Manager supporting clients in the use of VALD technology. Ensure seamless onboarding and ongoing client satisfaction while fostering strong relationships.
Responsibilities
- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully
- Build strong relationships with clients through online methods and occasionally face-to-face
- Identify client support needs and opportunities for growth
- Online client presentations using Microsoft Teams
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email
- Manage multiple assignments and support requests simultaneously while working independently or with other team members
Requirements
- You must have used VALD Technology in your current or previous role
- The ability to understand and share the client’s perspective and challenges
- Excellent grammar, spelling, and proofreading skills
- Demonstrated ability to build positive relationships quickly
- The ability to think outside of the box to find appropriate solutions
- Adaptable and willing to learn new skills and processes
- Become an expert on VALD systems
- Empathy
- Excellent communication skills – both verbal and written
- Attention to detail and a commitment to quality control
- Strong critical thinking, analytical, and strategic problem-solving skills
- Highly organized with practical time management skills
- Prior experience using VALD systems
Benefits
- Regular travel opportunities to get the entire VALD team together for your ongoing development
- The latest equipment and remote setup to perform at your best
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.
CRM/CI D365 Solution Owner coordinating CRM initiatives and driving customer engagement for Husqvarna Group. Act as the bridge between business and technology for CRM solutions.
Intern supporting the Customer Success Management team for AI optimization software development. Engage in strategic planning and user training in a hybrid work environment.
Praxismanager supporting customer success in healthcare by onboarding practices and ensuring smooth technology integration. Involves proactive support and improvement of internal processes to enhance patient communication.
Customer Success role for iDez, a fintech enabling mid - market firms to develop their financial solutions. Focused on client retention and personalized proactive service.
Customer Success Manager managing a portfolio of mid - market customers for a homecare technology platform. Driving client success and renewal through strategic engagement and relationship management.
Customer Success Analyst engaging clients in the construction sector. Ensuring satisfaction and optimal use of innovative technology solutions.
Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.