Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Join VALD as a Client Success Manager supporting clients in the use of VALD technology. Ensure seamless onboarding and ongoing client satisfaction while fostering strong relationships.
Responsibilities
- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully
- Build strong relationships with clients through online methods and occasionally face-to-face
- Identify client support needs and opportunities for growth
- Online client presentations using Microsoft Teams
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email
- Manage multiple assignments and support requests simultaneously while working independently or with other team members
Requirements
- You must have used VALD Technology in your current or previous role
- The ability to understand and share the client’s perspective and challenges
- Excellent grammar, spelling, and proofreading skills
- Demonstrated ability to build positive relationships quickly
- The ability to think outside of the box to find appropriate solutions
- Adaptable and willing to learn new skills and processes
- Become an expert on VALD systems
- Empathy
- Excellent communication skills – both verbal and written
- Attention to detail and a commitment to quality control
- Strong critical thinking, analytical, and strategic problem-solving skills
- Highly organized with practical time management skills
- Prior experience using VALD systems
Benefits
- Regular travel opportunities to get the entire VALD team together for your ongoing development
- The latest equipment and remote setup to perform at your best
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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