Employee Relations Manager at U.S. Bank supporting Wealth, Product, and Business Risk clients. Leading HR advisory strategies and implementing employee relations best practices.
Responsibilities
Provide guidance and decisions to HR advisors or investigators on escalated employee performance or disciplinary issues, investigation matters due process and review individual situation to recommend next steps and resolution
Leverage and utilize data and analytics to identify emerging trends at both a macro and micro level; partner closely with Legal and/or Employee Relations to provide a complete picture of overall employee and manager issues to Sr. Talent Consultants and Business Line Leaders
Collaborate with key leaders and stakeholders across the organization (Talent Consultants, Other HR functions, ER Consultants, Legal, Ethics, Fraud Investigations, etc.) with a continuous improvement mindset, sharing opportunities to better support the employee experience, including professional development, talent management, inclusive practices, etc.
Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service
Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy
Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate
Support consistent policy interpretation and application of HR policies
Partners with Employee Relations or Legal on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions
Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations
Audit cases and provide coaching and training to advisors via side by side coaching and development opportunities during investigations
Manage a regular case volume support a few business lines directly
Identify and lead forward thinking project based work
Requirements
Bachelor’s degree in business, human resources, or related field or equivalent work experience
Eight plus years of employee relations, investigations, HR, or business related experience
More than two years of managerial experience preferred
JD, advanced degree, or specialized training in labor/employee relations preferred
Expertise in handling or advising on complex employee relations and/or investigative, compliance, ethics, and regulatory related issues
Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues
Strong analytical skills and related ability to identify and interpret data and create/recommend solutions
Exceptional interpersonal, oral and written communication skills
Ability to communicate with all levels of employees and leadership, including Managing Committee
Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis
Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions
Project management or continuous improvement skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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