Hybrid HR Advisory Services Manager

Posted 2 hours ago

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About the role

  • Employee Relations Manager at U.S. Bank supporting Wealth, Product, and Business Risk clients. Leading HR advisory strategies and implementing employee relations best practices.

Responsibilities

  • Provide guidance and decisions to HR advisors or investigators on escalated employee performance or disciplinary issues, investigation matters due process and review individual situation to recommend next steps and resolution
  • Leverage and utilize data and analytics to identify emerging trends at both a macro and micro level; partner closely with Legal and/or Employee Relations to provide a complete picture of overall employee and manager issues to Sr. Talent Consultants and Business Line Leaders
  • Collaborate with key leaders and stakeholders across the organization (Talent Consultants, Other HR functions, ER Consultants, Legal, Ethics, Fraud Investigations, etc.) with a continuous improvement mindset, sharing opportunities to better support the employee experience, including professional development, talent management, inclusive practices, etc.
  • Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service
  • Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy
  • Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate
  • Support consistent policy interpretation and application of HR policies
  • Partners with Employee Relations or Legal on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions
  • Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations
  • Audit cases and provide coaching and training to advisors via side by side coaching and development opportunities during investigations
  • Manage a regular case volume support a few business lines directly
  • Identify and lead forward thinking project based work

Requirements

  • Bachelor’s degree in business, human resources, or related field or equivalent work experience
  • Eight plus years of employee relations, investigations, HR, or business related experience
  • More than two years of managerial experience preferred
  • JD, advanced degree, or specialized training in labor/employee relations preferred
  • Expertise in handling or advising on complex employee relations and/or investigative, compliance, ethics, and regulatory related issues
  • Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues
  • Strong analytical skills and related ability to identify and interpret data and create/recommend solutions
  • Exceptional interpersonal, oral and written communication skills
  • Ability to communicate with all levels of employees and leadership, including Managing Committee
  • Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis
  • Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
  • Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions
  • Project management or continuous improvement skills

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Job title

HR Advisory Services Manager

Job type

Experience level

SeniorLead

Salary

$111,605 - $131,300 per year

Degree requirement

Bachelor's Degree

Location requirements

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