Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
US
Hybrid Senior Business Process Owner – Advanced Capabilities – Claims Optimization
Posted last month
About the role
- Business Process Owner Senior leading complex process management efforts at USAA for claims optimization. Requires significant experience in process execution and improvement methodologies for efficient operations.
Responsibilities
- plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes
- develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
- applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
- manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc.
- ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
- utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree (10 years in lieu of a degree)
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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