Business Process Owner optimizing talent processes for USAA. Requires expertise in process management, risk assessment, and talent strategy alignment while based in designated US locations.
CE
Hybrid Senior Business Operations Consultant, Consumer Digital Innovation
Posted 7 hours ago
About the role
- Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars-Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
Responsibilities
- Enhance our ability to deliver seamless digital experiences to our patients.
- In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
- Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
- Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
- Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals.
Requirements
- Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry.
- Healthcare environment experience required.
- Familiar working with product and clinical operational teams.
- Understanding of Web technologies and functions.
- Bachelor’s degree in Healthcare Leadership/Management, Business, or related field.
- Master’s degree preferred.
- Project Management Professional (PMP) Certification preferred
Benefits
- learning programs
- tuition reimbursement
- performance-improvement projects
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