Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
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Hybrid Senior Business Operations Consultant, Consumer Digital Innovation
Posted 3 months ago
About the role
- Senior Business Operations Consultant leading digital transformation projects for enhanced patient experiences at Cedars-Sinai. Collaborating with teams on strategic initiatives in a hybrid work environment.
Responsibilities
- Enhance our ability to deliver seamless digital experiences to our patients.
- In partnership with product managers, lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
- Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
- Monitoring project schedules, defining appropriate resources, and recommending vital adjustments to improve project efficiency.
- Developing metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals.
Requirements
- Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry.
- Healthcare environment experience required.
- Familiar working with product and clinical operational teams.
- Understanding of Web technologies and functions.
- Bachelor’s degree in Healthcare Leadership/Management, Business, or related field.
- Master’s degree preferred.
- Project Management Professional (PMP) Certification preferred
Benefits
- learning programs
- tuition reimbursement
- performance-improvement projects
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