Hybrid Account Manager, National Accounts

at Puppy Dreams

• Job title: Account Manager, National Accounts
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: CA$80,300 - CA$111,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Markham, Canada

About the role

• Account Manager handling automobile, property, and liability accounts for ClaimsPro. Leading claims management solutions and supporting financial targets with effective practices in Ontario.

Responsibilities

• Management of a portfolio of client accounts relating to automobile, property and general liability exposures
• Establish and implementation of Best Handling Practices unique to each client
• Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed
• Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
• Conduct regular stewardship and client facing meetings
• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables
• Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
• Weekly review of the operational dashboard KPI targets
• Potential leadership, guidance and mentoring of a dedicated adjusting team
• Act in a consultative and advisory capacity on claims matters and technical issues
• Participation in the RFP process for new business and existing client contract renewals

Requirements

• University Degree and/or CIP/FCIP Designation
• Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
• Minimum 5 years supervisory experience
• Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong negotiation skills
• Ability to speak and write in French is an asset.

Benefits

• Flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending
• Continuous education fees reimbursed to maintain your license
• Workload balanced to ensure high-quality level and manage your abeyance