Customer Success Manager at Insider One bridging client needs with technology solutions. Ensuring satisfaction and product adoption while collaborating with engineering and product teams.
About the role
- Customer Success Supervisor at UPS focusing on client satisfaction and retention in Eastern New Hampshire & Southern Maine. Managing multiple customers and driving revenue growth.
Responsibilities
- Manage a high volume of smaller customers.
- Focus on driving customer satisfaction and retention at scale.
- Leverage dashboards and reporting to support clients effectively.
- Serve as the primary point of contact and advocate for assigned accounts.
- Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
- Proactively engage existing customers to enhance value and prevent churn.
- Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
- Identify low-touch upsell opportunities and guide customers to resources for additional value.
- Develop strategies for upselling/cross-selling opportunities to drive account growth.
- Drive product adoption and educate customers on products and services.
Requirements
- 0–4 years in customer success, support, or related customer-facing roles.
- SMB account management experience.
- Ability to manage multiple customer engagements through strong organizational skills.
- Data-driven mindset.
- Excellent written communication skills.
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
- Employee Type: Permanent
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
- UPS is an equal opportunity employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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