Hybrid Commercial Administrative Employee – Customer Service, Store Support, Deputy Team Lead

at BLUME2000 SE

• Job title: Commercial Administrative Employee – Customer Service, Store Support, Deputy Team Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Norderstedt, Germany

About the role

• Kaufmännische Mitarbeiterin im Kundenservice und Filialsupport bei BLUME2000 in Norderstedt. Verantwortlich für die Organisation und Unterstützung im Filial- und Kundenservice mit Perspektive zur Teamleitung.

Responsibilities

• You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
• You ensure our stores are always well equipped — from coordinating with central warehouses to managing movable furnishings
• You organize everything related to new store openings: from sourcing necessary accessories to purchasing inventory items
• You handle hotel bookings and travel expense reports for our store teams, always keeping an overview
• You take responsibility for your own projects and contribute ideas to further develop and optimize our store service processes together with the team
• After successful onboarding, we offer you the opportunity to independently take on tasks as a representative of the team leader — allowing you to take on responsibility and develop professionally and personally

Requirements

• You have completed commercial vocational training and ideally have experience in customer service
• You work carefully and conscientiously and never lose sight of the big picture, even with many tasks
• You are a strong organizer, think solution-oriented, and tackle challenges with initiative
• You are empathetic and communicate well with internal and external stakeholders
• You are confident using Outlook and other common tools and use them routinely in your daily work
• If the prospect of a team leadership role appeals to you, you have an interest in leadership responsibilities and experience in project management

Benefits

• Flexible working: One home office day per week plus flexible working hours for your work–life balance — our office is staffed from 8 a.m. to 5 p.m., and this time window is fairly shared within the team (5 colleagues)
• Culinary extras: Complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
• Modern workplaces: Inspiration from our co-working spaces and innovative, green meeting rooms
• Freedom to shape your role: Flat hierarchies, an open company culture, and exciting projects
• Floral perks: 20% employee discount plus regular seasonal cut flowers, plants, and decorative items for your home
• A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform