Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
BS
Hybrid Commercial Administrative Employee – Customer Service, Store Support, Deputy Team Lead
Posted 3 months ago
About the role
- Kaufmännische Mitarbeiterin im Kundenservice und Filialsupport bei BLUME2000 in Norderstedt. Verantwortlich für die Organisation und Unterstützung im Filial- und Kundenservice mit Perspektive zur Teamleitung.
Responsibilities
- You are the friendly voice on the phone for our stores and customers and find the right solution for every inquiry
- You ensure our stores are always well equipped — from coordinating with central warehouses to managing movable furnishings
- You organize everything related to new store openings: from sourcing necessary accessories to purchasing inventory items
- You handle hotel bookings and travel expense reports for our store teams, always keeping an overview
- You take responsibility for your own projects and contribute ideas to further develop and optimize our store service processes together with the team
- After successful onboarding, we offer you the opportunity to independently take on tasks as a representative of the team leader — allowing you to take on responsibility and develop professionally and personally
Requirements
- You have completed commercial vocational training and ideally have experience in customer service
- You work carefully and conscientiously and never lose sight of the big picture, even with many tasks
- You are a strong organizer, think solution-oriented, and tackle challenges with initiative
- You are empathetic and communicate well with internal and external stakeholders
- You are confident using Outlook and other common tools and use them routinely in your daily work
- If the prospect of a team leadership role appeals to you, you have an interest in leadership responsibilities and experience in project management
Benefits
- Flexible working: One home office day per week plus flexible working hours for your work–life balance — our office is staffed from 8 a.m. to 5 p.m., and this time window is fairly shared within the team (5 colleagues)
- Culinary extras: Complimentary breakfast and subsidized lunch in our “EssBar” at the Norderstedt office
- Modern workplaces: Inspiration from our co-working spaces and innovative, green meeting rooms
- Freedom to shape your role: Flat hierarchies, an open company culture, and exciting projects
- Floral perks: 20% employee discount plus regular seasonal cut flowers, plants, and decorative items for your home
- A Wellpass membership for your health and wellbeing and attractive discounts via the Corporate Benefits platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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