Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Application Support Specialist resolving complex software issues for Trimble's AutoBid platform. Supporting MEP professionals in transitioning to digital estimating workflows in a collaborative environment.
Responsibilities
- Serve as the primary support liaison, resolving complex software issues for Trimble’s premier MEP estimating package.
- Guide customers through sophisticated system setup, configuration, and implementation.
- Master multi-channel communication to provide high-level technical solutions.
- Translate intricate technical concepts into actionable steps for users.
- Drive product excellence by identifying root causes and collaborating on solutions.
Requirements
- Strong troubleshooting foundation in Windows, networking, and general computer systems.
- Analytical thinker capable of identifying and resolving root cause software issues.
- Proven ability to work autonomously and thrive in high-pressure environments.
- Customer-oriented communicator with a talent for explaining technical logic.
- 1+ years of professional experience in a technical customer support or call center environment.
- Familiarity with AutoBid software or basic SQL knowledge.
- Experience leveraging AI tools to enhance productivity.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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