Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
About the role
- Customer Experience Product Manager at Jiffy defining and executing strategies for customer care ecosystem. Focusing on enhancing customer journeys and improving tooling efficiency with scalable solutions.
Responsibilities
- Defining and executing the product strategy for our customer care ecosystem
- Identify friction in agent workflows
- Improve tooling efficiency and automation
- Enhance CRM architecture and integrations
- Elevate the end-to-end customer journey
- Leverage AI to reduce resolution time and increase CSAT
- Build scalable systems that support rapid growth
- Build tools that make lives easier for frontline teams
Requirements
- MUST HAVES (Non-Negotiable)**Systems Thinker**
- Technical Fluency
- Customer Experience Obsession
- Operational Empathy
- Bias for Action
- Ownership Mentality
- SHOULD HAVES (Strong Candidates)
- COULD HAVES (Bonus Points)
- WON’T HAVES (This Role Is NOT For You If…)
Benefits
- Be part of a cutting-edge, automation-driven customer service team
- Work on innovative projects that improve efficiency and eliminate manual processes
- Make a real impact by shaping the future of customer experience
- Hybrid work model with in-office training to set you up for success
- Opportunities to grow within the company
- Generous compensation and employer paid benefits
- Annual wellness and professional development Stipend
- Perks of getting lots of clothing!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.
Lead the Vodafone Customer Service team in Neubrandenburg, enhancing project success and employee management. Engage in team motivation and responsibility for key performance metrics.
Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
Principal Customer Experience Manager leading customer journeys and digital transformation at T - Mobile. Driving experience quality, performance analytics, and cross - functional initiatives.
Executive Demand Planner at BASF managing supply chain for Enhanced Oil Recovery. Leading order management, supply planning, and continuous improvement initiatives in logistics.
Specialist in Customer Service and Foreign Trade at BASF. Responsible for CRM strategy and managing import/export operations for customer satisfaction.
Customer Support Representative providing first - line support to users of the SOFMEDICA platform in Romania. Troubleshooting issues, guiding users, and maintaining customer satisfaction with the service.
Customer Experience & Onboarding Specialist at ANNA, managing customer queries and onboarding processes for small businesses. Engaging with customers directly and handling complex compliance cases.