Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
About the role
- Customer Experience Manager at Zurich designing end-to-end customer journeys and improving customer satisfaction. Collaborating on CX projects and utilizing data insights for continuous improvement.
Responsibilities
- In this role at our Cologne office you will design our end-to-end Customer Journeys and ensure that customers feel understood and well looked after at every touchpoint
- With strong commitment you will continuously optimize all stages of the customer journey — from onboarding to long-term retention
- As a central interface you will coordinate CX projects and ensure they measurably improve both customer satisfaction and our business KPIs
- By analyzing data, customer feedback and qualitative insights you will derive concrete measures to further develop our Customer Experience
- With innovative ideas you will introduce modern CX methods such as personalization, automation and AI-supported journeys into our system landscape and provide new impetus for our team
Requirements
- Degree in Business, Business Informatics (Information Systems), Marketing or a related field
- Proven track record in designing and implementing Customer Journeys or in developing customer processes within an agile environment
- Strong analytical skills and a solid understanding of data and KPI interpretation
- Excellent communication skills, empathy and the ability to align stakeholders and drive solutions together
- Proactive, structured way of working and enjoyment in taking ownership of topics
- Good command of English
Benefits
- Flexible working arrangements to enable an optimal balance between on-site and remote work
- Extensive training and learning opportunities to stay up to date and support individual development
- Support for your career planning from potential analysis through to individual development measures
- A modern, open and transparent working environment that fosters creativity and cross-team collaboration
- From on-site group fitness to virtual mindfulness training at home: our diverse health offerings support a healthy work–life balance
- Bike leasing, discounted Deutschlandticket and other great benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.
Lead the Vodafone Customer Service team in Neubrandenburg, enhancing project success and employee management. Engage in team motivation and responsibility for key performance metrics.
Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
Principal Customer Experience Manager leading customer journeys and digital transformation at T - Mobile. Driving experience quality, performance analytics, and cross - functional initiatives.
Executive Demand Planner at BASF managing supply chain for Enhanced Oil Recovery. Leading order management, supply planning, and continuous improvement initiatives in logistics.
Specialist in Customer Service and Foreign Trade at BASF. Responsible for CRM strategy and managing import/export operations for customer satisfaction.
Customer Support Representative providing first - line support to users of the SOFMEDICA platform in Romania. Troubleshooting issues, guiding users, and maintaining customer satisfaction with the service.
Customer Experience & Onboarding Specialist at ANNA, managing customer queries and onboarding processes for small businesses. Engaging with customers directly and handling complex compliance cases.