Customer Service Representative engaging customers in the Offenburg store. Handling appointments, sales support, and administrative tasks with empathy.
About the role
- Customer Service Operator processing alarm signals for Becklar Monitoring in a fast-paced environment. Responding professionally and accurately to stressful alarm situations and dispatching authorities as needed.
Responsibilities
- Process and respond to alarm signals quickly, accurately, and professionally in stressful situations
- Dispatch the proper authorities, verify that help is on the way
- Document all responses accurately for the signals
- Learn and utilize multiple software systems efficiently
- Participate in training and development, for professional growth.
Requirements
- Must be 18 years of age or older with a high school diploma or equivalent
- Calm, reliable, and professional in a fast-paced environment with high-pressure situations
- Willing to work weekends and holidays
- Must able to pass a background check
- Able to pass two week training class
- Experience in customer service is preferred
- Must reside in Canada and be legally authorized to work.
Benefits
- Two weeks of paid hands-on training
- Guaranteed hours with job security
- Opportunities for career growth and advancement
- Fun work culture, company parties, team activities, personal development and more!
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