Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
About the role
- Senior Customer Care Consultant enhancing customer trip experiences at Intrepid Travel. Leading investigations and resolving complex issues to support customers during trips.
Responsibilities
- Leading investigations into trip feedback
- Resolving complex complaints and escalations
- Supporting customers through sensitive and high-pressure situations
- Managing post-trip concerns
- Responding quickly and efficiently during critical incidents
- Collaborating closely with our Global Customer Care team
Requirements
- At least 4 years experience in a dynamic, customer facing role
- At least 2+ years experience in complaint and complex case management
- Ability to handle a high pressure environment, whilst providing direction and decision making
- High emotional intelligence
- Excellent communication skills with the ability to cultivate internal and external relationships
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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