Retail Sales Consultant at Telstra providing exceptional customer service and guidance on tech solutions. Collaborating with team to meet sales targets and enhance customer experience.
About the role
- Logistics & Customer Service Coordinator managing Customer Data and orders within ERP system for Wholesale division. Ensuring billing accuracy and tracking delivery flow.
Responsibilities
- Manage the Customer Data and orders within the ERP system for the Wholesale division
- Run shipping reports and track delivery flow weekly
- Ensure all order data is accurate for smooth billing and shipping purposes
- Keep Customer Master Data updated and aligned with WHL Routing Guides
- Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year)
- Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy
- Create and track all Return Authorizations for Wholesale accounts
- Action monthly End-of-Season Return Authorization close out activities
- Manage rejected RA items in coordination with warehouse and sales team
- Liaise with HQ CS to ensure cancelations and any sales order adjustments required are actioned and with accuracy
- Engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI
- Control the activities of the warehouses, to give them (if necessary) the correct priorities
- Internal transfers between different warehouse locations
- Release of the RTL shipments to the warehouse and monitor the goods ships on time
- International shipments for the RTL channel
Requirements
- Advanced skills in Microsoft Excel
- Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
- Detail oriented with strong administrative skills
- Efficient with data entry while maintaining data accuracy
- Fast learner and diligence with system management
- Strong relationship management and interpersonal skills
- 1 – 3 years’ experience in SAP, fashion Customer Service, Logistics, ERP is preferred
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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