Customer - centric teammate driving customer experience operations at Funding Societies | Modalku, a fintech company. Supports investor onboarding and engagement in a dynamic team environment.
About the role
- Product and Learner Support Specialist at Harvard Business Publishing providing technical support for digital learning platforms. Managing support tickets and resolving issues related to system integrations and user access.
Responsibilities
- Provide technical and administrative support to clients using digital learning platforms and related technologies
- Manage support tickets and troubleshoot complex issues escalated from customer service teams
- Resolve technical problems involving system integrations, user access, and content delivery
- Maintain clear documentation and ensure system accuracy across multiple platforms
- Collaborate with peers across the Learner and Technology Services team
Requirements
- 3-5 Years’ experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success
- Familiarity with Microsoft Office Suite (Word, Excel, Teams), CRM and ticketing systems (such as Salesforce or Zendesk), Splunk, and/or learning management systems
- Ability to clearly and confidently communicate basic technical information to non-technical users, while working collaboratively with internal teams to resolve client issues
- Demonstrated ability to adapt quickly to shifting priorities, new tools, and evolving client needs in a fast-paced environment
- Proficient in the use of personal computers, mobile devices, web-based applications, and interactive learning tools
- Strong written and verbal communication skills, with a focus on delivering professional, client-centered support and collaborating effectively with cross-functional teams
- Detail-oriented approach to documenting troubleshooting steps, solutions, and platform behaviors to support internal knowledge-sharing and prevent repeat issues
- Proactive mindset with the ability to identify emerging issues, surface trends, and contribute ideas for process or service improvements
- A minimum of a four-year degree from an accredited institution of higher education.
Benefits
- competitive compensation and benefits package
- meaningful programs focused on career development and employee wellness
- education reimbursement
- early-release Summer Fridays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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