Operations Support Specialist handling day - to - day technical interface at OLH Inc. Developing and delivering facility operations - focused programs and compliance support for safe operations
About the role
- Customer Service Analyst analyzing contact center data for Uline's operations. Delivering actionable insights to improve customer service across North America.
Responsibilities
- Analyze contact center performance data and deliver insights that inform business strategy.
- Drive improvements that enhance customer service operations, efficiency and processes.
- Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
- Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.
Requirements
- Bachelor's degree.
- 2+ years of experience in data analysis or business intelligence.
- Advanced Microsoft Excel, SQL and Power BI experience.
- Excellent communication, analytical and organizational skills.
- Robotic Process automation (RPA) a plus.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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