Account Manager at Twelve overseeing all aspects of client management for beauty and luxury brands. Responsible for driving strategic growth and nurturing long-term partnerships with clients.
Responsibilities
Proactively manage all new client briefs through production
Efficiently manage all daily external client communication relating to active briefs through production
Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment
Lead the project management of all internal partners to respect Twelve’s expected response times and client’s ASL’s
Track and cultivate new business activity, regularly engaging with prospective clients to develop partnerships and identify growth opportunities, and providing weekly status updates to stakeholders
Continuously nurture and strengthen new business relationships to secure long-term partnerships through in-person meetings, calls, and consistent follow-ups
Define and implement tailored client strategies to identify opportunities for growth, address client-specific challenges, and exceed sales and account targets
Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve
Lead RFP and tender submissions, leveraging internal resources to deliver compelling, competitive proposals and secure new opportunities
Monitor industry trends and client feedback to inform strategy, maintain a competitive edge, and ensure Twelve’s solutions remain relevant and impactful
Requirements
6+ years of experience in the beauty, fashion, or luxury sector
Highly analytical with the ability to think strategically and be a confident decision-maker
Ability to travel within the EU
Fluency in English, with additional languages as a bonus (French, Spanish, Italian, Mandarin, or Cantonese)
Ability to manage multiple clients and multiple tasks efficiently in a professional and respectful manner
Benefits
Time off in line with French regulations, including additional RTT days
Hybrid working model, 3 days in office
Discretionary bonuses
Additional company days off (e.g. Birthday Day)
Monthly remote work allowance
Transportation reimbursement and health coverage in accordance with French regulations
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