Trustly

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customer-support

Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

• Help to define and drive the evolution of our digital experiences for the services organization
• Encompass external support sites, content, bots, communities, SEO, and future technologies
• Leverage AI/ML capabilities to enhance and evolve customer experiences
• Evaluate the technology stack supporting digital experiences and recommend platform investments
• Define user stories and acceptance criteria to execute against the roadmap
• Manage dependencies effectively and ensure high-value delivery
• Provide hands-on support to configure or troubleshoot platforms when needed
• Apply a data-driven mindset to define KPIs for each platform
• Collaborate cross-functionally with teams to align and deliver best-in-class customer experiences

Digital Customer Experience Lead

Digital Customer Experience Lead at Trustly driving evolution of digital services for better customer interactions. Focused on AI/ML and innovative solutions for superior customer experiences.

recruitment

• Own the entire recruitment process for primarily technical roles across the EU, NA, and BR regions, ensuring effective talent acquisition with speed and quality.
• Forget basic job board searches. Utilize expert-level sourcing strategies (Boolean wizardry, savvy headhunting, and network mastery) to pull in high-caliber talent: Software Engineers, Data Scientists, Product Masters, and more.
• Step up as a trusted consultant. You'll deeply embed yourself with the business, providing valuable advice to hiring managers and stakeholders at all levels on market trends, compensation, and best practices for hiring top tech talent globally.
• We’re a team that proactively challenges the status quo. You will assess and enhance our recruitment processes, offering pragmatic, innovative solutions to keep us ahead of the global tech talent curve.
• Execute tasks with methodical efficiency, prioritizing effectively, and managing multiple simultaneous recruitments and projects, adapting swiftly to changing objectives in a fast-paced environment.
• Help shape Trustly’s reputation as a top employer in the tech industry by building compelling messaging and engaging with candidates in creative ways.
• Execute tasks with methodical, structured efficiency, managing multiple simultaneous priorities, adapting swiftly, and never letting the fast pace compromise quality.

Senior Talent Acquisition Partner

Senior TA Partner securing top-tier talent for Trustly's global expansion in tech roles. Collaborating closely with hiring managers to enhance recruitment strategies for technical positions.

engineering-manager

• Lead, coach, and support a team of engineers, enabling them to perform at their best while fostering a culture of collaboration, ownership, and continuous learning
• Drive successful delivery of the team’s commitments, ensuring alignment with domain objectives and product goals
• Work hands-on with lead developers and engineers to design, implement, and maintain scalable systems and solutions aligned with Trustly’s technical standards
• Work closely with the product manager to define and prioritise the team’s roadmap, balancing short-term goals with long-term vision
• Ensure your team’s systems operate reliably in production, with high performance, availability, and maintainability
• Recruit, onboard, and mentor engineers, creating an environment where they can grow and thrive
• Advocate for and implement best practices in agile methodologies, DevOps, and engineering processes to continuously improve team effectiveness

Engineering Manager

financial-planning-and-analysis

• Drive the commercial strategy and execution for acquiring key financial services clients
• Own the full sales cycle - from lead generation and pitch to negotiation and contract closure
• Build and manage a strong, scalable pipeline aligned with business objectives and market trends
• Act as the primary contact for senior stakeholders at financial institutions, ensuring top-tier service and strategic alignment
• Lead onboarding and early-stage integration of new clients, collaborating with technical and operational teams
• Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process
• Provide client and market insights to product, marketing, and leadership teams to support innovation and growth
• Represent the company at industry events and forums, building visibility and driving thought leadership in the sector

Head of Sales – Financial Services

Head of Sales responsible for acquiring new enterprise merchants for Trustly’s financial services portfolio. Leading the commercial strategy in a high-paced environment.

Fast, simple and secure online banking payments

Trustly

Open jobs

16 jobs found

Digital Customer Experience Lead

Trustly

Senior Talent Acquisition Partner

Trustly

Engineering Manager

Trustly

Head of Sales – Financial Services

Trustly