Hybrid Quality Assurance – Process Expert

Posted 14 hours ago

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About the role

  • QA & Process Expert ensuring quality assurance and process documentation in financial crime prevention at Trustly. Leading operational guidelines and collaborating with compliance and operational stakeholders.

Responsibilities

  • Own and maintain the QA/QC framework across Financial Crime Prevention
  • Document and continuously improve operational guidelines, process maps, and control descriptions in collaboration with subject matter experts
  • Own the quality assurance framework including cadence, sampling and review process, findings, and follow-ups
  • Ensure procedures are current, auditable, and aligned with regulatory and internal governance expectations
  • Translate regulatory interpretation and policy requirements into clear, actionable operational instructions
  • Support audits, regulatory reviews, and banking partner inquiries by clearly evidencing “how we do it”
  • Ensure documentation is consistent across tools, processes, and risk domains
  • Act as a subject matter expert on FCP processes, controls, and execution standards

Requirements

  • Strong experience within Financial Crime Prevention, spanning areas such as AML, sanctions, fraud, or KYC
  • Deep understanding of operational execution, controls, and regulatory expectations
  • Proven experience working with QA, quality control, or process governance in regulated environments
  • Highly structured, detail-oriented, and comfortable owning complex documentation landscapes
  • Able to translate regulatory and policy language into clear operational instructions
  • Confident working with Compliance, Operations, and external stakeholders such as auditors or banking partners
  • Comfortable challenging unclear practices and driving standardisation and improvement
  • Strong communicator, able to explain processes clearly to both technical and non-technical audiences
  • High integrity and strong sense of accountability

Benefits

  • 20 to 30 days of holiday to support a healthy work-life balance
  • Monthly team outing allowance to enjoy social events with your colleagues
  • Parental leave top-up additional support for new parents
  • Daily breakfast and on-site perks to make your workday smoother
  • Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
  • Additional benefits designed to enhance your work-life experience!

Job title

Quality Assurance – Process Expert

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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