QA & Process Expert ensuring quality assurance and process documentation in financial crime prevention at Trustly. Leading operational guidelines and collaborating with compliance and operational stakeholders.
Responsibilities
Own and maintain the QA/QC framework across Financial Crime Prevention
Document and continuously improve operational guidelines, process maps, and control descriptions in collaboration with subject matter experts
Own the quality assurance framework including cadence, sampling and review process, findings, and follow-ups
Ensure procedures are current, auditable, and aligned with regulatory and internal governance expectations
Translate regulatory interpretation and policy requirements into clear, actionable operational instructions
Support audits, regulatory reviews, and banking partner inquiries by clearly evidencing “how we do it”
Ensure documentation is consistent across tools, processes, and risk domains
Act as a subject matter expert on FCP processes, controls, and execution standards
Requirements
Strong experience within Financial Crime Prevention, spanning areas such as AML, sanctions, fraud, or KYC
Deep understanding of operational execution, controls, and regulatory expectations
Proven experience working with QA, quality control, or process governance in regulated environments
Highly structured, detail-oriented, and comfortable owning complex documentation landscapes
Able to translate regulatory and policy language into clear operational instructions
Confident working with Compliance, Operations, and external stakeholders such as auditors or banking partners
Comfortable challenging unclear practices and driving standardisation and improvement
Strong communicator, able to explain processes clearly to both technical and non-technical audiences
High integrity and strong sense of accountability
Benefits
20 to 30 days of holiday to support a healthy work-life balance
Monthly team outing allowance to enjoy social events with your colleagues
Parental leave top-up additional support for new parents
Daily breakfast and on-site perks to make your workday smoother
Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
Additional benefits designed to enhance your work-life experience!
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