Responsible for Export Zone developing and implementing strategies for international markets in the wine sector. Collaborating with various teams and overseeing sales operations across Europe and North America.
About the role
- Team Lead for Merchant Service at Trustly optimizing operational efficiency and managing B2B customer support teams in a dynamic environment.
Responsibilities
- Daily steering of the operational work seen to optimizing resources based on need
- Enhance the performance of your team through coaching and feedback
- Motivate and guide your team to achieve team and individual goals
- Act as a point of escalation for complex customer issues
- Implement procedures to prevent recurring customer challenges and improve overall satisfaction
- Identify and execute on improvements
- Take accountability for delivering on operational KPIs such as SLAs, efficiency, quality and customer satisfaction
Requirements
- +2 years of experience as a leader of operational teams within B2B support organization, preferably within the tech industry and/or at a market leading B2B call center
- An appreciated leader with a proven track record to grow and develop team members within your organization
- Excellent communication skills in verbal and written format
- Strong problem solver and take full ownership for matters at various scales - own it, fix it
- Experience in handling complaints from customers and solving complex client situations
- Strong understanding of customer support operations
- Ability to adapt to a dynamic and fast-paced environment
Benefits
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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