Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
About the role
- Digital Customer Experience Lead at Trustly driving evolution of digital services for better customer interactions. Focused on AI/ML and innovative solutions for superior customer experiences.
Responsibilities
- Help to define and drive the evolution of our digital experiences for the services organization
- Encompass external support sites, content, bots, communities, SEO, and future technologies
- Leverage AI/ML capabilities to enhance and evolve customer experiences
- Evaluate the technology stack supporting digital experiences and recommend platform investments
- Define user stories and acceptance criteria to execute against the roadmap
- Manage dependencies effectively and ensure high-value delivery
- Provide hands-on support to configure or troubleshoot platforms when needed
- Apply a data-driven mindset to define KPIs for each platform
- Collaborate cross-functionally with teams to align and deliver best-in-class customer experiences
Requirements
- 5+ years of experience in product management within a technical environment, working closely with development team
- 5+ years working in digital support, with breadth of exposure to various digital support channels
- Proven track record of improving digital customer experiences with measurable business impact
- Strong experience in defining success metrics and leading reporting enhancements to accurately reflect digital performance
- Sound judgment and decision-making skills, with the ability to balance user needs and business priorities
- Excellent communication, interpersonal, and negotiation skills
- Collaborative, solution-oriented mindset with a proactive and supportive approach to problem-solving
- Self-motivated and accountable, with the ability to work independently and deliver high-quality outcomes on time
Benefits
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- Daily breakfast and on-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- additional benefits designed to enhance your work-life experience!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Intern focused on user - centered projects enhancing customer experience with AI technologies. Collaborating with digital experts in a hybrid working model in Germany.
Supervisor de Customer Experience leading academic support teams at Afya. Transforming healthcare education through mentorship and methodology enhancement.
Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.
Customer Support Specialist providing exceptional support to CityBee customers via multiple channels in Estonia. Collaborating with internal teams for a seamless customer experience and advocating customers’ interests.
Customer Experience Ambassador assisting customers at London Stansted Airport. Responsible for providing world - class customer service and safety inspections during their journey through the airport.
Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
Technology Support Representative at HNTB providing IT support and solutions for hardware, software, and network issues. Involves customer interactions and helps maintain office technology requirements.
Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.