Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.
About the role
- Junior Customer Service Representative supporting daily order-to-cash process at Trivium Packaging. Assisting in maintaining customer relationships and collaborating with internal departments for smooth operations.
Responsibilities
- As a Junior Customer Service Representative, you will support the daily order-to-cash process and assist in maintaining strong customer relationships.
- You’ll work closely with senior team members and internal departments to ensure smooth operations and gain hands-on experience in customer service and supply chain coordination.
- Assist with order entry and updates in SAP under supervision
- Respond to basic customer inquiries regarding orders and deliveries
- Support the team in resolving delivery or invoice issues
- Help maintain accurate customer data and pricing records
- Collaborate with internal departments to ensure timely order fulfillment
- Learn and support demand forecasting activities
- Participating in the customer onboarding process by gathering necessary information
- Shadow senior staff in managing litho design coordination and invoicing
Requirements
- Associate degree or equivalent; bachelor’s degree preferred
- Basic knowledge of business or technical fields is a plus
- Proficient in English & Dutch (B2 or higher)
- German language skills are a bonus
- Familiarity with MS Office (Excel, Outlook, Word)
- Exposure to ERP systems like SAP is helpful but not required
- Willingness to learn CRM tools (e.g., Salesforce)
Benefits
- Working in a healthy, world-class organization with a supportive atmosphere
- Supportive team culture and collaborative environment
- Training programs to build your skills and confidence
- Opportunities to grow into more Senior roles
- A healthy work-life balance and a respectful workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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