Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
About the role
- Area Customer Experience Specialist providing financial concierge services to customers and colleagues across branches. Responsible for customer transactions and educating clients about banking products and services.
Responsibilities
- Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance.
- Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
- Provide excellent customer service and effectively resolve customer issues.
- Educate customers on deposits and loans and provide support for any service or account maintenance issues.
- Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
- Adhere to all operational, security, risk and regulatory policies and procedures.
- Be dependable and adaptable traveling to multiple branch locations throughout the week.
Requirements
- High School Diploma or GED
- Minimum of 1 year customer service and branch banking experience.
- Bachelor’s degree preferred.
- Cash Handling experience.
- Career minded individuals that want to join an organization where they can gain experience and build a career.
- Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
- Military service in administration, contracting, civil affairs or similar roles.
Benefits
- Guaranteed quarterly incentive
- Paid mileage
- Advancement opportunities
- Limited drive time (45 minutes)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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