Salesforce Administrator managing Salesforce CRM and CPQ operations for Five9. Collaborating with GTM teams to support platform stability and improve workflows.
About the role
- Salesforce Administrator handling day-to-day case management and user support for Integrity360’s core tools in a hybrid role. Involves system migrations, development projects, and user management.
Responsibilities
- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Systems migrations and integrations (due to company acquisitions (M&A))
- Management and maintenance of the Integrity360’s core tools: Salesforce CRM, Salesforce CPQ, Account Engagement (Pardot), Certinia (Financial Force), Professional Service Management (PSA), Certinia (Financial Force) Accounting (FFA), Wrike (Project Management)
- Case Management, User Management, System Upgrades / Implementations
Requirements
- Deep experience with Salesforce (declarative) (required)
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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