Salesforce Administrator managing a team of 50 users and ensuring CRM data consistency for fundraising and marketing teams. Collaborating with stakeholders for improvements and data hygiene activities.
About the role
- Salesforce Administrator managing case resolution and system management for Integrity360's core tools. Supporting users, implementing upgrades, and collaborating with stakeholders in a hybrid work setup.
Responsibilities
- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Systems migrations and integrations (due to company acquisitions (M&A))
- Management and maintenance of the Integrity360’s core tools: Salesforce CRM, Salesforce CPQ, Account Engagement (Pardot), Certinia (Financial Force) Professional Service Management (PSA), Certinia (Financial Force) Accounting (FFA), Wrike (Project Management)
- Quickly resolve users’ system issues
- Answer users’ system queries
- Document case resolution details for future case diagnosis
- Perform technical investigations around recurring issues
- Setup of new users / deactivation of leavers
- Profile and system permissions config
- Data sharing and role management
- Support the project lifecycle for ongoing projects including: Requirements elicitation and validation, Solution design and build, Implementation, testing and deployment of configuration updates, Project communications and stakeholder management
- Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified
Requirements
- Deep experience with Salesforce (declarative) (required)
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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